- GP practice
Archived: Castle Medical Practice
All Inspections
6 February 2018
During a routine inspection
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Castle Medical Practice on 6 February 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At this inspection we found:
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The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
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The practice routinely reviewed the effectiveness and appropriateness of the care they provided. Care and treatment was delivered according to evidence- based guidelines.
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Staff involved and treated patients with compassion, kindness, dignity and respect.
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Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
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The practice demonstrated continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
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Continue to implement revised processes to help ensure all relevant checks are carried out on all staff, including locum staff employed directly, on recruitment.
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Maintain records to demonstrate all relevant staff have received chaperone training.
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Calibrate all clinical equipment in line with manufacturer’s recommendations.
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Continue to identify patients who are also carers to help ensure they are offered appropriate support.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice