25 April 2013
During an inspection looking at part of the service
We found that people were not protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
We found that people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
Carers were positive about their roles and felt supported. Some comments included 'I like working here. I feel supported and see the manager everyday. I'm happy with everything.'
We found that the provider had an effective system to regularly assess and monitor the quality of service that people receive.
We found that people were not protected from the risks of unsafe or inappropriate care and treatment because people's personal records including medical records were not accurate and fit for purpose.