We carried out an announced comprehensive inspection at Aintree Road Medical Centre on 16 October 2017. The overall rating for the practice was good but required improvement for providing safe services. The full comprehensive report for the 16 October 2017 inspection can be found by selecting the ‘all reports’ link for Aintree Road Medical Centre on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 26 February 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 16 October 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is now rated as good and good for providing safe services.
Our key findings were as follows:
The practice had made improvements and addressed the issues identified in the previous inspection. Improvements included the implementation of:
- A display screen risk assessment for staff to ensure their working environment was safe.
- A disability access risk assessment.
- Regular audits of high risk medications to ensure patients received appropriate checks.
In addition the practice had:
- Installed a television in the waiting room for additional supporting information for patients.
- Updated the clinical protocols available for clinicians for chronic disease management.
- Implemented a new protocol for dealing with uncollected prescriptions to ensure all staff were aware of what to do and that the prescriptions were reviewed by a GP prior to being destroyed.
- Reviewed the current national GP patient survey data and designed surveys to give out to patients later in the year, to see how they could address areas where the practice was performing lower than local and national averages.
- Updated the alert system on patients’ records for safeguarding.
- Implemented plans for all GPs to carry out a minimum of two clinical audits per annum to improve patient outcomes.
- Updated the reporting mechanism for incidents to encourage increased incident reporting and to improve shared learning.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice