Archived: Rusthall Respite

We saw that people had care plans that reflected their individual needs and preferences. Other records showed that people were supported in line with their care plans and that information about their needs was reviewed regularly.

People made choices about what they did when they stayed at the service; they chose what meals they had and what they did in the evenings and at weekends. Activities took place at the service and in the community and people went on trips to places, such as the coast and a zoo.

The service worked well with providers of other services that people used. A social care professional told us 'I have a good working relationship with them' and the service was 'cooperative'. They also said the manager went to a lot of trouble in order to be able to support one of their clients who used the service. A member of staff of a day service told us 'They get people here on time which is important' and 'Everything is OK, there have not been any issues with them'.

We observed that staff had good relationships with people and that staff were respectful towards them. Staff were well supported, although we found that there were gaps in essential training of bank staff.

Each time people went to stay at the service they were reminded of who to speak with if they were not happy with anything. We found that some information about how to raise concerns or complaints about the service needed reviewing.

We saw that people were offered choices about how their care and support was delivered and that staff respected their choices. Staff treated people with respect and dignity and promoted their independence.

People were supported make choices about their daily lives, such as when to get up and go to bed and what to eat.

People told us that they enjoyed the evening and weekend activities in the community that the service provided and they were involved in deciding what activities they would like to do each week.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.