Zing Dental Clinic

We carried out this announced comprehensive inspection on 21 November 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

• The dental clinic was visibly clean.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had systems to help them manage risk to patients and staff. Improvements could be made to the processes for managing the risks associated with hazardous substances and fire.
• Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The practice had staff recruitment procedures which reflected current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
• Staff provided preventive care and supported patients to ensure better oral health.
• The appointment system took account of patients’ needs.
• There was effective leadership and a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• Staff and patients were asked for feedback about the services provided.
• Complaints were dealt with positively and efficiently.
• The dental clinic had information governance arrangements.

Background

Zing Dental Clinic is in Hull and provides private dental care and treatment for adults and children.

There was no step free access to the practice. Staff told us that they would help any patients with limited mobility with the steps. Any patients who could not access the premises would be signposted to another practice which is fully accessible. Car parking spaces are available near the practice.

The dental team includes 1 dentist, 2 dental nurses, 1 dental hygienist and therapist, 1 receptionist and 1 practice manager. The practice has 2 treatment rooms.

During the inspection we spoke with the dentist, 1 dental nurse, the receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Tuesday to Thursday from 9am to 6pm

Friday from 9am to 2pm

There were areas where the provider could make improvements. They should:

• Take action to ensure the practice's fire safety arrangements are appropriate and ensure ongoing fire safety management is effective.
• Improve the practice's processes for the control and storage of substances hazardous to health identified by the Control of Substances Hazardous to Health Regulations 2002, to ensure risk assessments are undertaken and the products are stored appropriately.