19 February 2020
During a routine inspection
People’s experience of using this service and what we found
People who used the service and their relatives told us staff were compassionate, well -trained and professional. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People's healthcare needs were being met and medicines were being managed safely.
People were protected against avoidable harm, abuse, neglect and discrimination. The care and support they received was safe.
People's likes, preferences and dislikes were assessed, and care packages met people's expectations and needs. Care plans were up to date and very detailed as to what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate identified risks.
Staff were being recruited safely and there were enough staff to take care of people. Staff were receiving appropriate training and they told us the training was good and relevant to their role. Staff were supported by the registered manager and were receiving formal supervision and spot checks, where they could discuss their ongoing development needs.
People and their relatives knew how to use the provider’s complaints procedures. The registered manager sought regular customer feedback in the form of questionnaires and care reviews. People, relatives and staff were complimentary of the registered manager/provider stating they were extremely friendly, approachable and very experienced. The provider had effective systems in place to monitor the quality of care provided and where issues were identified, they acted to make improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection.
The last rating for this service was good [published 14 September 2017].
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.