- Care home
Oak Springs Care Home
Report from 25 April 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment 7 May 2024 Oak Springs Care Home is a care home that provides accommodation for up to 74 people who require nursing or personal care, including people living with dementia. At our last inspection, this service was rated good. The assessment on 7 May 2024 was prompted by a review of information we held about this service. We assessed a total of 8 quality statements from the safe, effective, caring and well led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Our overall rating remains good. We found good practice in relation to safeguarding people from abuse and improper treatment, managing risk, staffing, infection prevention and control and medicines management. We also found people were involved in planning their care and were assured they were treated with kindness, compassion and dignity by the staff supporting them. While we were assured governance systems were embedded and generally effective, we identified some further improvement was needed to ensure records related to care delivery were consistent with people's assessed needs. The registered manager was responsive to our findings and outlined the action they were taking to improve this area.
People's experience of this service
People told us they felt safe living at Oak Springs Care Home and were protected from the risk of harm, neglect and abuse. Comments included, "Oh yes it’s very safe here" and "Yes I do feel safe here, more so than at home." People told us their individual risks were assessed and managed in a safe and supportive way. Relatives also confirmed risks to their loved ones safety were managed proactively. A relative told us, "I feel mum is safe here, I asked if mum could be referred to the falls team as she was having a couple of witnessed and unwitnessed falls, they have sent it I believe.” We received mixed feedback from people in relation to staffing levels. Whilst people told us staff met their needs, some people told us staff were often busy which meant sometimes they had to wait for assistance. Comments from people included, "They [staff] come when you need them" and "They are sometimes slow to come, they will come but they are so busy." During our conversations with people and their relatives, nobody raised any concerns regarding the cleanliness of the home. A person told us, "There are no smells here." People told us staff supported them to access external health professionals when required. Comments included, "They’ve [staff] sorted transport when I’ve needed to go for a CT scan, I’m hard to please but they are good at arranging things and they check on me a lot." People provided positive feedback about the quality of food. Comments included, "We can have fish and chips on Friday, it’s my favourite" and “The chef is very good here, lovely food.” People were consistently positive about the caring attitude of staff and enjoyed positive relationships with them. Comments included, "The girls are very kind to us", "The staff are nice and they will laugh with you" and "I like the girls, they are very jolly and kind."