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SC Galaxy Care

Overall: Good read more about inspection ratings

22a Randlesdown Road, Bellingham, London, SE6 3BT 0800 024 8674

Provided and run by:
SC Galaxy Care Ltd

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 24 August 2023

The inspection

We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Unlike our standard approach to assessing performance, we did not physically visit the office of the location. This is a new approach we have introduced to reviewing and assessing performance of some care at home providers. Instead of visiting the office location we use technology such as electronic file sharing and video or phone calls to engage with people using the service and staff.

Inspection team

The inspection was carried out by 1 inspector, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we were carrying out an inspection using remote technologies and electronic file sharing.

What we did before the inspection

We reviewed information we had received about the service since their last inspection. We sought feedback from the local authority and health and social care professionals who work with the service. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used information gathered as part of monitoring activity to help plan the inspection and inform our judgements. We used all of this information to plan our inspection.

During the inspection

We spoke with the registered manager and the nominated individual, who is responsible for supervising the management of the service on behalf of the provider. We also spoke with 13 people, 2 friends and 2 relatives. All staff were sent a questionnaire and we received feedback from 1 of them. We looked at 4 people’s care records. We reviewed variety of records relating to the management of the service, including medicines administration records, policies, and quality of the service.

This performance review and assessment was carried out without a visit to the location’s office. We used technology such as video calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. Inspection activity started on 15 May and ended on 26 June 2023.

Overall inspection

Good

Updated 24 August 2023

About the service

SC Galaxy Care is a domiciliary care agency personal care to people living in their own homes. The service provides support to people over 65 years old. At the time of our inspection there were 20 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People shared complimentary views about the service and the care workers who visited to provide care and support.

Staff understood the provider's safeguarding policy and how to keep people safe from harm. The provider's safeguarding processes ensured any allegations of abuse were reported and managed safely.

The provider’s recruitment policy and processes were used to employ experienced staff. Staff records contained pre-employment checks including the right to work in the UK to ensure people were cared for by suitable staff. Staff had sufficient training and support to help them carry out their jobs.

Each person had an assessment to identify risks to their health and wellbeing. A mitigation plan was in place to manage risks and staff had this guidance on how to support people safely.

Staff had ongoing training and implemented best practice to help them provide appropriate support to people and to report any concerns if these occurred. Support with meals was provided if this was part of their package of care. Health and social care professionals offered advice and assessments when changes in people’s needs occurred.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the service, and to obtain feedback from people and staff.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this was rated good, (published, October 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service. Please see the Safe, Effective and Well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for SC Galaxy Care on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.