Updated 5 January 2021
We undertook a follow up desk-based review of Love-Teeth Dental Practice on 30 November 2020. This review was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was led by a CQC inspector.
We undertook a comprehensive inspection of Love-Teeth Dental Practice on 5 November 2019
under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Love-Teeth Dental Practiceon our website www.cqc.org.uk.
As part of this review we asked:
• Is it well-led?
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect or review again after a reasonable interval, focusing on the areas where improvement was required.
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 5 November 2019.
Background
Love-Teeth Dental Practice Ltd is in Prestwich, Manchester and provides private treatment to adults and children.
There is level access for people who use wheelchairs and those with pushchairs. A parking space for blue badge holders is available directly outside the practice, with additional on street parking near the practice.
The dental team includes seven dentists, six dental nurses (one of which assists with practice management and two of which are trainees), a dental hygienist, two dental hygiene therapists, two receptionists and a treatment co-ordinator. The practice has three treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Love-Teeth Dental Practice Ltd is the principal dentist.
During the review we communicated with the practice manager and looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday 8.30am to 5.30pm
Tuesday 9am to 7pm
Wednesday 8.30am to 5.30pm
Thursday 8.30am to 5.30 pm
Friday 7.30am to 2pm
Sunday 10am to 1pm
Our key findings were:
- The provider had implemented systems to help them identify and manage risk to patients and staff in relation to sharps, immunity and fire safety.
- The servicing of X-ray equipment was up to date and local rules for its use reviewed.
- Staff were carrying out validation of decontamination equipment in line with national infection prevention and control guidance.
- Systems to ensure staff were up to date with continuing professional development were introduced.
- Incident reporting and investigation systems were established.