Updated 29 November 2018
We undertook a focused inspection of Denteam Dental Care on 15 November 2018. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector.
Previously, we had undertaken a comprehensive inspection 17 April 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care in accordance with the relevant regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Denteam Dental Care on our website www.cqc.org.uk.
When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it well-led?
Background
Denteam Surgery is in Norwich and provides mostly NHS and some private treatment to patients of all ages. It serves about 78,000 patients and opens on Monday to Thursday, from 8.20am to 5.30pm and on Fridays from 8.20am to 4.30pm. It also opens one Saturday morning a month, from 8.50am to1pm.
There is level access for people who use wheelchairs and those with pushchairs.
The dental Team includes six dentists, two practice managers ten, dental nurses four receptionists and one hygienist. The practice has six treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
During the inspection we spoke with the principal dentist and the two practice managers. We looked at practice policies and procedures, and other records about how the service is managed.
Our findings were:
The provider had made good improvements in relation to the regulatory breach we found at our previous inspection and was now was providing well-led care in accordance with the relevant regulations.