Kettonby Care Home

Updated 30 September 2024

Date of assessment: 30 October 2024 to 11 November 2024. Kettonby Care Home is a residential care home for people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service had made improvements since the last inspection and is no longer in breach of regulation. People’s records included information about people’s capacity and how either through verbal or non-verbal means they were able to refuse or give consent for specific decisions and best interest processes were followed. People were supported to take risks to improve their quality of life. People were protected and kept safe. There were enough staff with the right skills, qualifications and experience. The physical environment met people’s sensory and physical needs. Staff followed national guidelines on stopping over medication of people with a learning disability and autistic people (STOMP). People had care and support plans in place that had been developed with the person, those important to them and professionals. Staff used communication tools to enable people to express their views, wishes and to make decisions. People had access to external health and social care professionals when they needed them. Staff responded to changes in peoples’ wellbeing and needs in a timely manner and liaised with other services to help people live their best lives. People were supported to achieve independence with the support from staff who were caring and compassionate. People’s relatives told us they were fully involved in their loved one’s care and leaders and staff listened to them. Leaders had effective systems in place to monitor the quality and safety of the service.

Updated 30 September 2024

We spent time observing people’s experiences of care as not everyone in the service could directly tell us about their experience. We saw staff supported people in a dignified and respectful way and staff knew people well. People’s relatives were positive about the quality of the care. A relative said, ““I really couldn’t wish for a better place for [person]. His needs are being well met.” Another relative told us, “I am very happy with his care, it’s very much his home”. Relatives said people received high quality care from knowledgeable staff who treated them as individuals. They said, “They (staff) are trained to a high level, there’s low turnover of staff too”. People’s relatives told us staff supported people to maintain good health and take their medicines. They said their family members could access healthcare professionals in the community if required. People’s relatives knew staff and leaders well. One relative told us, “The new manager knows them (people) all very well. They (management) listen and let us know if anything changes.”