Goodluck Care Limited - Hounslow

Updated 20 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 1 inspector and an Expert by Experience who carried out telephone interviews with people receiving care and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. This service also provides care and support to people living in 2 ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 5 days’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since their last inspection. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 4 people who used the service about their experience of the care and 6 family members. We received feedback from 21 staff members via email. We spoke with the registered manager who was also a director of the company. We looked at records which included the care records for 4 people, 2 care workers’ files and a range of other records including medicines records and policies.

Updated 20 December 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Goodluck Care Limited – Hounslow is a domiciliary care service providing personal care for people. The service provides support to older people, and support with personal care for people living in a supported living setting. At the time of our inspection there were 28 people using the service and 4 people in a supported living setting.

People’s experience of using this service and what we found

Right Support:

People were supported by staff who followed systems and processes to prescribe, administer, record and store medicines safely. The service’s infection prevention and control policy was up to date. The service supported visits for people living in the home in line with current guidance.

Right Care:

People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. The service worked well with other agencies to do so. People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well.

Right Culture:

The numbers and skills of staff matched the needs of people using the service. Staff recruitment and induction training processes promoted safety, including those for agency staff. Staff knew how to take into account people’s individual needs, wishes and goals. The service managed incidents affecting people’s safety well. Staff recognised incidents and reported them appropriately, and managers investigated incidents and shared lessons learned. Staff felt respected, supported and valued by senior staff which promoted a positive and improvement-driven culture. Staff gave honest information and suitable support, and applied duty of candour where appropriate. The registered manager had the skills, knowledge and experience to perform their role with a clear understanding of people’s needs and oversight of the services they managed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 24 October 2018).

Why we inspected

We inspected due to the length of time since the last inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.