Updated 22 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: Consisted of one inspector.
Service and service type: Care Givers Limited is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of inspection three people were in receipt of a service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in. We visited the office location on 7 March 2019 to see the registered manager and office staff; and to review care records and policies and procedures. We then telephoned and spoke with people that used the service and staff that worked at the service on 11 March 2019 once they had been given notice.
What we did:
We used information the provider sent us in the Provider Information Return. (PIR) This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
We telephoned and spoke with four people/relatives to seek their views of the service. We spoke to two staff during our visit as well as the registered manager of the service. We telephoned two care staff and sought their views.
We reviewed people’s care records, policies and procedures, records relating to the management of the service, training records and the recruitment records of care workers.