Archived: Gifted Care Services Limited

Updated 12 April 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We undertook a focused inspection of Gifted Care Service Limited on 27 February 2017. This inspection was completed to ensure improvements to meet legal requirements planned by the provider after our focused inspection on 5 May 2016. We inspected the service against one of the five questions we ask about the services: is the service safe? This was because the service was not meeting some of the legal requirements in relation to this question. One inspector carried out the inspection.

Before our inspection, we checked information that the Care Quality Commission (CQC) held about the service, which included the previous inspection reports, the action plan and notifications sent to CQC by the provider before the inspection. The notifications provide us with information about changes to the service and any significant concerns reported by the provider.

During our inspection, we contacted three care workers and spoke with one of them; we also spoke with the operations and contracts manager, and the registered manager. We reviewed key documents that included three staff files and records relating to the management of medicines in the service.

After our inspection we contacted three people and spoke with one of them, and a relative of one person, to help us understand the experiences of their family member who was unable to verbally communicate with us and share their views.

Updated 12 April 2017

We carried out an announced focused inspection of this service on 5 May 2016, the provider had made improvements to address the breaches of regulation we found at the previous comprehensive inspection a further breach of legal requirements was found. This was because the provider did not ensure the proper and safe management of medicines.

After the focused inspection, the provider wrote to us to say what they would do to meet legal requirements in relation to the breach. We undertook an announced focused inspection on the 27 February 2017 to check that they had followed their plan and to confirm that they now met legal requirements. We gave the provider 48 hours' notice of the inspection because the manager is sometimes out of the office supporting staff or visiting people in their homes. We needed to be sure that the key people were available to speak with.

This report only covers our findings in relation to this topic. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Gifted Care Services Limited’ on our website at www.cqc.org.uk’

Gifted Care Service Limited provides personal care and support for adults living in their own homes. At the time of the inspection there were three people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our focused inspection on 27 February 2017, we found that the provider had followed their action and made improvements to the service in relation to safe medicines management.

People did not require staff to support them with their medicines; however, staff had received sufficient medicines training to update their practice and knowledge. Systems were improved to ensure the safe management of medicines.