We saw that people's consent was sought when they started using the service.
People told us they set their own goals. One person said, "it's just what I need.'
We saw that the provider co-operated with other care providers to achieve a good level of care for people. We saw that complaints were listened and responded to appropriately.
We saw that staff received appropriate professional development and support.
Staff told us they felt well supported at work and that they worked in a very "client-led" way. They told us how important it was that anyone coming to use services felt at ease and that nobody was judging them
We found that the service was focused on supporting people to achieve personal goals related to alcohol use and that staff were supported to do so.
We found a programme of staff training in place and underway.
We found that there were appropriate policies and guidance in place to keep people using the service and staff providing the service safe.