The Care Quality Commission
  • Community
  • Community substance misuse service

Archived: Action for Change - Eastbourne, Lewes and Wealden

Greencoat House, 32 St Leonards Road, Eastbourne, East Sussex, BN21 3UT (01323) 721000

Provided and run by:
Action-For-Change

All Inspections

18 September 2013

During a routine inspection

People that we spoke with told us they were well supported by the service. They told us that decisions and changes were up to them. We saw that people's consent was sought when they started using the service.

People told us they set their own goals. One person said, "it's so personalised, that's why it works for me." People told us if they had a relapse they were supported to move on in a non-judgmental way.

We saw that the provider co-operated with other care providers to achieve a good level of care for people. We saw that complaints were listened and responded to appropriately.

Staff received appropriate checks before they commenced working for the service.

13 December 2012

During a routine inspection

People told us that Action for Change had really helped them achieve personal goals related to alcohol use. They told us the service was non judgemental and that they felt very safe and comfortable using it. All the people we spoke with said that the service had helped them turn their lives around and take control. Two people told us that the service had literally saved their

lives. People told us that the service continued to support them and prevent relapse.

Staff told us they felt well supported at work and that they treated people as they would wish to be treated themselves. They told us how important it was that anyone coming to use services felt at ease and that nobody was judging them.

We found that the service was focused on supporting people to achieve personal goals related to alcohol use and that staff were supported to do so and that the safety and well being of people using the service and staff providing the service was protected.