Archived: Insight Platform

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

• Staff fully involved clients of all ages in the process of assessing and treating their needs. Clients had clearly defined recovery goals.

• Risk management and safeguarding procedures were effective. Staff worked in partnership with other organisations to reduce the risk of harm to clients.

• Staff in the service had the skills and knowledge to work with clients and families where substance misuse was an issue. The service provided a range of individual and group work interventions to support clients.

• Staff ensured consent to treatment was obtained from clients in accordance with legal requirements.

• The commissioner of Insight Platform reported that it was effective in terms of the numbers of clients supported and the outcomes of interventions with clients with complex needs.

• Staff were positive about working for the service. They were supported by their managers to provide a high quality service.

• The service was seen by clients as welcoming and friendly. They said the interventions provided by staff helped them to reduce risks and improve family relationships. They said staff listened to them and acted on their views.