Integrated Care Centre

Updated 6 July 2022

IGP Care Limited provides the seven day access service (extended hours GP appointments) for all patients registered with an Oldham GP Practice. It currently also provides paediatric appointments for children under the age of 12 years.

The service provides appointments at a central location in Oldham, at:

Integrated Care Centre

New Radcliffe Street

Oldham

OL1 1NL.

The head office, where the management and call handlers are based, is within:

Lees Medical Practice

Athens Way

Oldham

OL4 3BW.

The service is not linked to Lees Medical Practice. We visited the head office and the Integrated Care Centre as part of our inspection.

IGP Care Limited is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures and treatment of disease, disorder or injury.

Pre-bookable routine appointments are available from 6.30pm until 9pm on weekdays, 9am until 5pm on Saturdays and 9am until 4pm on Sundays. This allows patients within Oldham to seek medical treatment at a time that is convenient to them when other GP practices are closed, without needing to have time off work. In addition, appointments are available for children under the age of 12 between 9am and 5pm Monday to Friday, and these are primarily used when patients are unable to get an on the day appointment with their usual GP.

The service does not accommodate walk-in patients and it does not carry out home visits.

Updated 6 July 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe – Good

Are services effective – Good

Are services caring – Good

Are services responsive – Good

Are services well-led – Good

We carried out an announced at Integrated Care Centre, run by IGP Care Limited, on 30 May 2022. This was a full comprehensive inspection and was the first CQC inspection for the service.

At this inspection we found:

• The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
• The service had effective systems to ensure staff had a consistent approach to the service delivery.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• There was a comprehensive quality assurance system in place around policies and procedures, with all staff having access to the systems onsite.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
• A clear system was in place for patients accessing appointments, and patients could easily cancel an appointment if necessary.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care