Blenheim Court Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. However, care and support delivered was at times task orientated, there was lack of choices given and was not always person centred. The new management team were aware of this and were involving people and their relatives in developing their care plans and improving care delivery. There was a good variety of social stimulation and activities. There was a range of equipment available to support and maximise people’s independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People’s choices were documented in plans of care, however, we observed at times people were not supported to make choices and decisions. People had access to social activities this had a positive impact on people’s wellbeing. We received extremely positive feedback regarding the activity co-ordinator. The interactions the coordinator had with people were very supportive and person centred. For example, ensuring someone had their spectacles and getting a cushion for another person so they were more comfortable. People liked the range of activities and there was regular entertainment arranged. The only improvements people spoke with us about was accessing the garden and community more. One person said, “We occasionally go to the local shops, I really enjoy this, I would like to do it more often.”

The management team told us they had just recruited a new activity coordinator and they had started induction the day of our visit. They said the reintroduction of a dedicated activity person would improve people’s well-being.

People had access to specialist and adaptive equipment. People had access to friends and family. Family members we spoke with told us they could visit when they wanted and were always made welcome.

The management team had begun to involve people and their relatives in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. However, people were not always encouraged to make choices and decisions following their care plans, this was also being improved through staff supervision and training.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.