Updated 5 February 2024
Date of assessment: 18 April to 31 May 2024. Keats House is a residential care home for up to 7 people with mental health needs. There were 5 people living in the home at the time of this assessment. We assessed the service because there had been concerns identified regarding the quality and safety of the service. The local authority had placed an embargo on new admissions and were also following their ‘Provider Concerns’ process. The provider decided to close the home and had given us notice of this. We therefore needed assurance that people continued to be safely supported, whilst they waited to find, and move into, their new accommodation. We looked at 3 key questions: Safe, caring and well-led. We did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The assessment was carried out by 1 inspector and 1 assessor and included onsite and offsite activities. We visited the service on 18 April and spoke with 4 of the people living in the home, the provider, two members of staff and 3 relatives. We also looked at people’s care records and other information relating to the day to day running of the service. We saw that the provider had made appropriate improvements to the service. The environment was safe, clean and hygienic. People’s medicines were being managed safely and people were safeguarded from abuse. There were sufficient numbers of staff to support people and ensure they remained safe. People were supported to have choice and control over their own care and to make decisions about where they were going to live. The provider had appropriate governance, management and accountability arrangements in place. Information and notifications were being submitted to external organisations as required. The provider and staff were working in partnership with other organisations, to support consistent care provision and joined-up care for people.