Updated 29 May 2023
We undertook a follow up desk-based review of Eye Smile on 2 May 2023. This review was carried out to follow up the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The review was led by a CQC inspector who had remote access to a specialist dental advisor.
We had previously undertaken a comprehensive inspection of Eye Smile on 6 October 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well-led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for Eye Smile dental practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this review we asked:
- Is it well-led?
Our findings were:
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 6 October 2022.
Background
The provider has 2 practices and this report is about Eye Smile which is in the London Borough of Richmond upon Thames and provides or private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes 6 dentists, a specialist orthodontist, 2 dental nurses, 2 trainee dental nurses, 3 dental hygienists, a practice manager, a compliance consultant a treatment co-ordinator
and 2 receptionists. The practice has 4 treatment rooms and shares the premises with an optician and a tenant who lives upstairs.
During the review we spoke with the principal dentist, and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday and Wednesday 9am to 7pm
Tuesday and Thursday 9am to 5.30pm
Friday 9am to 6pm
Saturday 9am to 5pm