The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Involve Also known as Community Access Network

Pembroke Centre, Cheney Manor Industrial Estate, Swindon, Wiltshire, SN2 2PQ (01793) 522799

Provided and run by:
Community Access Network Limited

All Inspections

8, 11 November 2013

During a routine inspection

We spoke with four people who used the service. They told us that they had been involved in developing their care plans, for example by saying what support they needed and when. They also told us that they each had a copy of their care plan in their home.

Personal support was provided in the privacy of people's homes. People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

People's privacy, dignity and independence were respected. We spoke with four people who told as that the carers were always polite and respectful.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications. They were supervised and supported so that they could meet people's needs.

People and their representatives were asked for their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.

15 February 2013

During a routine inspection

We spoke with three people who used the service. They told us that they had been involved in developing their care plans, for example by saying what support they needed and when. They also said that they each had a copy of their care plan in their home.

The people told us that the carers were always polite and respectful. One person said that they could not wish for a better service and it was "brilliant" and the carers "fall over backwards to help." They also said 'my life has improved 100 fold since I had the carers."

People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.

There were safeguarding procedures and staff had received training so that people were protected from abuse. Staff had also received a range of training and qualifications. They were supervised and supported so that they could meet people's needs.

People and their representatives were asked for their views about the service and these were listened to and acted upon. There was a system to monitor the quality of the service that people received and to make improvements when needed.