Updated 1 August 2023
We undertook an unannounced follow up focused inspection of The White House Dental Practice on 21 July 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor and a second CQC inspector.
We had previously undertaken a comprehensive inspection of The White House Dental Practice on 20 April 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well-led care and was in breach of regulations 17, 18 and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link for The White House Dental Practice on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
- Is it safe?
- Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 20 April 2023.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 20 April 2023.
Background
The White House Dental Practice is in Southall and provides NHS dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with specific needs.
The dental team includes 2 principal dentists, 12 associate dentists, 2 foundation training dentists, 7 dental nurses, 15 trainee dental nurses, 2 dental therapists, 2 decontamination operators, 6 receptionists 1 compliance manager and 1 practice manager who is also a qualified dental nurse. The practice has 8 treatment rooms.
During the inspection we spoke with the 2 principal dentists, 3 associate dentists, 4 dental nurses, 3 trainee dental nurses, 1 dental therapist, 1 receptionist, the compliance manager and the practice manager. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday from 9am to 6pm
Saturday from 9am to 5pm
Sunday open for NHS 111 dental emergency service.
There were areas where the provider could make improvements. They should:
- Improve the practice's protocols and procedures for the use of X-ray equipment in compliance with The Ionising Radiations Regulations 2017 and Ionising Radiation (Medical Exposure) Regulations 2017 and taking into account the guidance for Dental Practitioners on the Safe Use of X-ray Equipment.