The Neville Family Medical Centre

Updated 10 July 2018

The Neville Family Medical Centre is the registered provider and provides primary care services to its registered list of 4,154 patients. It is overseen by Manchester Health and Care Commissioning.

The practice has a General Medical Services (GMS) contract. The GMS contract is the contract between general practices and NHS England for delivering primary care services to local communities. The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder and injury; surgical procedures and family planning.

Regulated activities are delivered to the patient population from the following address:

25 Old Market Street

Manchester

M9 8DX

The practice has a website that contains comprehensive information about what they do to support their patient population and the in house and online services offered:

www.nevillefmc.com

The practice is situated in an area at number one on the deprivation scale (the lower the number, the higher the deprivation). People living in more deprived areas tend to have greater need for health services.

Patients requiring a GP outside of normal working hours are advised to call “ Go-to- Doc” using the usual surgery number and the call is re-directed to NHS 111 out-of-hours service.

Updated 10 July 2018

This practice is rated as Good overall. (Previous inspection 08/2017 – Requires Improvement)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Neville Family Medical Centre on 5 June 2018.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes. The significant event process had been improved with learning and follow ups included in the cycle.
• Staff demonstrated that they understood their responsibilities to safeguarding children and vulnerable adults. All staff had the approiate level of training in place.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• Results from the national GP patient survey had increased to show that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
• The practice sponsored a local school and provided their rugby team with their sport kit.

We saw one area of outstanding practice :

• The practice nurse had developed a “Flare up” register for all patients with a respiratory disease (which are diseases of the airways and other structures of the lungs). The patients journey were closely monitored by the nurse. Administrative staff and patients were aware of the process and appointments were made for patients to ensure a continuity of care was maintained by the nurse. Patients were signposted to external support services and educated on symptoms and technics, whilst being provided with a flare up plan, using a flag system to identify symptoms and trigger alerts to seek help.

The areas where the provider should make improvements are:

• Increase the time the clinical partner spends in the practice to support the salaried GPs.
• Undertake a full premises / security risk assessment for the practice.
• Continue to increase and review the numbers of carers within the practice.
• Staff to access online training in equality and diversity and health and safety training.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Updated 10 July 2018

Updated 10 July 2018

Updated 10 July 2018

Updated 10 July 2018

Updated 10 July 2018

Updated 10 July 2018