Aachen Brook St Anne's Community Services

Updated 28 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 12 March 2021 and was announced.

Updated 28 April 2021

About the service

Aachen Brook St Anne’s Community Services is a nursing respite service and can provide respite for up to six adults with a learning disability and or physical disability. At the time of the inspection one person was using the service and eighteen people had respite care agreed but were not currently residing at the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support.

People’s experience of using this service and what we found

The leadership and team working within the service was excellent. This ensured everyone received high quality and personalised support. The staff team worked in partnership to continuously improve the service and this achieved good outcomes for people. Everyone without exception, praised the leadership and the person-centred approach to care.

There were excellent relationships with people’s relatives where a whole family approach ensured that the care provided was flexible and tailored to meet the needs of people’s lives. Relatives told us the service went the extra mile to achieve this and was a 'home from home'.

Staff empowered people to live fulfilling lives. Staff kept people safe with the minimum restrictions necessary. Care plans and risk assessments were detailed and positive risk-taking promoted people’s independence.

The staff were strong advocates for people and endeavoured to access the best possible support available. This meant people received timely care and support from health professionals and other agencies, which had a positive impact on their lives.

Staff treated people with dignity and respect. Staff treated people as individuals and used a strengths-based approach which focused on people’s abilities and promoted their independence. The service followed best practice guidance to ensure a high level of care provision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.