22 January 2020
During a routine inspection
Premier Care at Home is a Domiciliary Care Agency based in Rochdale which provides care and support to people living in their own homes. There were 23 people who currently used the service.
People’s experience of using this service and what we found
Recommendations made at the last inspection for the administration of medicines had been adhered to and met the required standard. Safeguarding policies, procedures and staff training helped protect people from harm. Risk assessments helped protect the health and welfare of people who used the service. There were sufficient staff numbers to meet people’s needs.
People were supported to live healthy lives because they had access to professionals, a well-trained staff team and a choice of a nutritious diet. The service worked with other organisations to provide effective and consistent care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated as individuals which helped protect their dignity. Staff were trained in equality and diversity. People’s equality and diversity was respected by a caring staff team and where they wished they were supported to continue with their religious needs.
People told us they felt able to raise any concerns. Activities were provided as part of people’s care package. Plans of care provided staff with necessary information to meet people’s needs. Arrangements were made to care for people at the end of their lives, when required.
The provider knew people well. People, family members and staff said managers were available and approachable. People and staff were able to air their views about how the service was run. The provider regularly audited key aspects of running the service such as plans of care and went out on visits to check staff competency.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (final report published 14 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.