- Care home
Prince Michael of Kent Court
Report from 1 October 2024 assessment
Contents
Ratings
Our view of the service
Prince Michael of Kent Court is a 'care home'. At the time of the assessment there was 49 people living at the home. The home was arranged over two floors. Each person had their own bedroom and en-suite bathroom. People also had access to communal living areas, a main dining area and many rooms opened to a communal garden area.
We completed our unannounced on-site assessment on 01, 12 and 22 and 29th of October. We looked at all 5 key question areas (safe, effective, caring, responsive and well-led and all quality statements. The home was clean and well maintained. There was enough staff to care for people and staff were observed to be unrushed and very caring. It was evident that staff knew people well. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. During the assessment we spoke with the registered manager, deputy manager, finance manager domestic and care staff. We spoke with 15 people who lived at the home and 6 relatives. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
People's experience of this service
People and their relatives were very positive about the quality of their care and the caring and compassionate attitudes of the staff team. People told us they really enjoyed living at the home. People felt their needs were met. Comments included, “I feel very safe, if I need anything I can call [staff]” and " I very happy here, it is a nice place to be in and I have got a lovely room, I join my friends here in the lounge, the food is very good, got no complaints, everything is fine." People told us they felt staff had the necessary training to support them. People told us there was a range of activities to participate in and they liked the food and companionship. It was evident that staff knew people well. People and their relatives told us there were enough staff available to meet their needs and spend time with them. People had access to health professionals and there was input from people’s relatives and representatives. The principles of The Mental Capacity Act (2005) (MCA) were understood and implemented by staff.