Gwendolen Road Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Gwendolen Road is a care home for up to 14 people. At the time of our assessment there were 13 people using the service. Assessment activity commenced on 5 August 2024 and ended on 5 October 2024. We visited the service on 5 August 2024, and 5, 6 and 9 September 2024. Systems and processes, supported by the provider’s policies and procedures promoted and supported a safe, supportive environment. Improvements in the quality and detail within people’s risk assessments and care plans promoted people’s safety and reflected a commitment to providing a person centred approach to care. Staff monitored people’s health and wellbeing, and managed their medicine safely. Staff underwent pre-employment checks as part of their recruitment, and received ongoing support, including training and supervision. Staff were knowledgeable about people’s needs, and were able to communicate with them in their preferred language and style. Information was available in a range of formats. However, information was not always available in alternative languages, this was an area the registered manager acknowledged could be improved. Changes to the management team had supported the service to have an open, positive and inclusive culture. Processes and systems to monitor the quality and safety of the service had improved, which had brought about improvements. The provider and registered manager responded and acted upon the minor environmental concerns noted during the assessment. Partnership working with key stakeholders, including health and social care professionals had improved. We received positive feedback from staff and key stakeholders. We have assessed the service against ‘Right support, Right care, Right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People's experience of this service

The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture. A majority of people were positive about the care and support they received from staff. People were supported by staff who understood their care needs and were aware of how to provide care to mitigate risks. People received kind caring personalised support which considered their backgrounds, beliefs and interests. People had access to some information in formats to support their understanding, however not all information was available in languages other than English. People were encouraged to take part in activities which were meaningful to them, and included accessing services within the local community, including festivals and the celebration of their religion and beliefs. People were positive about the environment in which they lived, which reflected their individual needs. People attended health care appointments to promote their health and wellbeing, and received their medicines as prescribed. People had opportunities to comment upon and shape the service they received.