Archived: Potens Surrey: Supported Living and Outreach

Potens Surrey: Supported Living and Outreach is a supported living and homecare service providing personal care and support to adults and young people living in an adapted house and people living in their own homes. Not everyone using Potens Surrey: Supported Living and Outreach received a regulated activity at the time of our inspection. The only person receiving a regulated activity lived in the adapted house supported living service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The person using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The person received care and support that was safe. The provider took steps to protect the person from risks, including the risk of abuse or avoidable harm. Recruitment processes were in place to make sure when staff were employed they were suitable to work with the people they supported. The provider actively promoted safety around medicines and infection control.

The person received care and support that was effective and based on their assessment and care plans. Staff were trained and supported to deliver care according to the person’s needs; and worked with other agencies to deliver consistent and effective care. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

The person had a caring and kind relationships with staff and the management team. The management team and staff worked to respect and promote the person’s privacy, dignity and independence by encouraging the person and their family to be involved in their care.

The person received care and support which met their needs and reflected their preferences. The provider complied with best practice guidance with respect to meeting the person’s communication needs.

The service was well led. There was focus on meeting the person’s individual needs, working in cooperation with others and continuous learning. This was supported by an effective management system appropriate for the size of the organisation.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for the person using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. The person’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The home has been rated good overall as it met the characteristics for this rating in all five of the key questions. More information is in the full report, which is on the Care Quality Commission (CQC) website at: www.cqc.org.uk

This service was registered with us on 10 March 2016 and this is the first inspection as they had not previously been supporting people with a regulated activity.

Why we inspected

This was a planned inspection based on their registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.