The Care Quality Commission
  • Dentist
  • Dentist

Smile With Pride Dental Care Ltd

81A Powis Street, Woolwich, London, SE18 6JB (020) 8854 0726

Provided and run by:
Smile With Pride Dental Care Limited

All Inspections

11 April 2022

During an inspection looking at part of the service

We carried out this announced comprehensive on 11 April 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Most appropriate medicines and life-saving equipment were available. However, there were some gaps in available equipment.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • The dental clinic had information governance arrangements.

Background

Smile With Pride Dental Care Limited is in Woolwich and provides NHS and private dental care and treatment for adults and children.

Car parking spaces, including dedicated parking for disabled people, are available near the practice.

The dental team includes six dentists, four dental nurses, two dental hygienists and one operations manager. The practice has three treatment rooms.

During the inspection we spoke with two dentists, two dental nurses, one dental hygienist and the operations manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Wednesday 9am to 6pm

Thursday 9am to 7pm

Friday 8.30am to 5pm

There were areas where the provider could make improvements. They should:

  • Implement protocols for the use of closed circuit television cameras taking into account the guidelines published by the Information Commissioner's Office.

  • Take action to ensure the availability of equipment in the practice to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.

  • Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.

31 July 2013

During a routine inspection

All the people we spoke with told us that the dentist listened to them and talked through all the possible treatment options and costs, and that enabled them to make informed decisions. They told us that the appointments were flexible to meet their needs, consultations were held in private and they received a good standard of care. They told us that the practice was clean and well maintained and that the staff were polite. One person told us; 'I do not have to wait long for appointment and staff are helpful'. Another person said; 'I come from xyz (long distance) for dental treatment, because the dentist is very conscientious'.

We found that people using the service were involved in decisions about their care and treatment. They experienced care and treatment that met their needs. People were cared for in a clean, hygienic environment. The provider had completed appropriate recruitment checks for the majority of staff. People were protected from risk of infection, and the provider had systems in place to regularly assess and monitor the quality of service people received.