Background to this inspection
Updated
15 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
A single inspector carried out this inspection.
Service and service type
Living Spring Solutions (Care & Training) Limited is a domiciliary care agency. It provides personal care to people with varying needs living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced. We gave the service 48 hours’ notice of the inspection visit to ensure the registered manager would be present and ensure people’s consent was gained for us to speak with them for their feedback. The inspection site visit activity started and ended on 28 October 2019.
What we did
We reviewed information we had received about the service. We sought feedback from social care professionals. We used this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We looked at two people’s care records, staff recruitment and training records, and records relating to the management of the service such as quality assurance checks and policies and procedures. We spoke with the registered manager and a member of staff about how the service ran and what it was like to work there. We visited one person at their home and spoke on the telephone with a relative of another person to gain their views about the care and support they received.
Updated
15 November 2019
About the service
Living Spring Solutions (Care & Training) Limited is a domiciliary care agency. It provides care and support for people living in their own homes. Not everyone using Living Spring Solutions (Care & Training) Limited receives a regulated activity. CQC only inspects the service being received by people provided with personal care; that is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Three people were using the service at the time of the inspection.
People’s experience of using this service
There were safeguarding policies and procedures in place. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s care and support needs. Risks to people had been assessed to ensure their needs were safely met. The service had procedures in place to reduce the risk of infections.
Assessments of people’s care and support needs were carried out before they started using the service. They received support to maintain good health and were supported to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff had received training and support relevant to people’s needs.
People were treated in a caring and respectful manner and had been consulted about their care. People knew how to make a complaint if they were unhappy with the service. The service had procedures in place to make sure people had access to end of life care and support if it was required.
The provider had effective systems in place to regularly assess and monitor the quality of service that people received. They sought feedback about the service from people and their relatives using satisfaction surveys. This feedback was used to improve the service. Staff said they received good support from the registered manager. The provider worked with health and social care providers to plan and deliver an effective service.
Rating at last inspection
The last rating for this service was Good (published 04/05/2017).
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.