All inspections: Bluebird Care (Leicester)

We looked at how people were involved in consenting to treatment and people using the service told us that care staff were very good at involving them where they could. We saw that support plans indicated how people were to be involved and "consent to care forms" were signed in people's best interest where a person lacked capacity.

We saw that people were assessed and their support plans were regularly reviewed and updated, people using the service told us that the supervisor from the office visited to review their plan and ensure they met their needs.

People told us that care staff always wore gloves and aprons when providing care and followed good hygiene practice such as regular hand washing. We saw that care staff received infection control training and had access to gloves and aprons to reduce cross infection.

People told us that if they needed assistance with their medication them care staff helped them, we saw that staff followed guidance and only gave medication when they were trained to do so.

People using the service felt that care staff were well trained and were confident in their role but perhaps would benefit from a better understanding of dementia. We saw from training records that care staff received regular training and supervision to support them in their role.

People told us that they felt confident to raise any concerns with management and it would be dealt with. We saw that the provider had carried out a customer satisfaction survey.

We followed up one area of non-compliance identified in a previous inspection. We reviewed evidence that demonstrated the provider's compliance in this area.

We spoke with one person using the service, their family member and a family carer for another person using the service. The people we spoke with remembered that a senior member of staff from the service had visited them prior to the service commencing. They had assessed their needs and planned with them how care would be delivered.

The person using the service told us they knew what was written in their care plan. They told us they were treated with dignity and respect and that care workers encouraged them to do as much as possible for themselves. This included respecting their cultural preferences for clothing and lifestyle. This shows that the provider ensures that people are involved in their care and are treated with respect.

The people we spoke with were confident that they could express their views to care workers or the registered manager. One relative had raised concerns about care workers. They felt their concerns had been taken seriously and that appropriate action was taken.

People told us they felt safe using the service. People were confident that if they had concerns, the registered manager would take immediate appropriate action. Care workers and managers responded to concerns, but when we checked written information, we found that information care workers would need to respond properly to allegations of abuse was not easily available.

One person told us that they were asked for their views when care was being reviewed and that they received occasional telephone calls to check they were satisfied with the service. This shows that the provider sought people's views about the service.

Archived: Bluebird Care (Leicester)

All Inspections

15, 20 January 2014

During a routine inspection

During a check to make sure that the improvements required had been made

7 June 2012

During a routine inspection