Ashley Gardens Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Leaders and staff were caring and treated people respectfully. People’s dignity and privacy was maintained during personal care and people were offered choices. People were encouraged to maintain their independence by doing things for themselves where they could. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The provider’s policies and systems supported this practice.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The assessment and care planning process enabled staff to assess each person’s level of independence. Care plans were detailed and included what they could do for themselves, what they would like to do for themselves and what tasks they needed to be supported with. Details included what level of support staff should provide.

People told us staff encouraged them to do as much for themselves as possible. Comments included, “I can’t do much for myself, but I try”, “I can do most things for myself, but they (staff) would help me if I asked” and, “They do encourage me.”

Staff were present in all lounges where there were people, staff were observed to be welcoming and interactive with people and visitors. Activity staff were observed interacting with people in their rooms on the ground floor. Staff offered people a choice of their meal at lunchtime. Staff were observed to be kind and caring, knocking on people’s bedroom doors and waiting for a reply before entering.

Staff told us they felt people received a person-centred service where people’s individual needs and interests were sought and accommodated. People’s feedback was sought on a regular basis in relation to the activities they had participated in, feedback was then used to plan future activities.

People told us that staff did not always come quickly when they needed them, and they had to wait for support at times particularly at night. Comments included, “I can go and find them (staff) but if they are busy, I may have to wait”, “During the day but do have to wait at night” and, “Generally but if they are busy, it can take a while.”

Staff were all aware of the need to respond promptly to people’s call bells as this meant people were requesting support or may have triggered the floor sensor and could be at risk. Staff aware of the need to be available to people, to listen and talk with people and to ensure trust and confidence.

Staff were providing care and support to people in a professional manner. Staff were talking with people slowly and respectfully. We heard staff asking people’s consent and saw staff knocking on doors before entering people’s rooms. People were dressed in appropriate clothing of their choice. Staff were responsive when people pressed their call bells. Where people changed their minds about their choice of meals, staff acted immediately to provide the new choice.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.