The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Kent Enablement at Home

Civic Centre, Tannery Lane, Ashford, Kent, TN23 1PL (01233) 205788

Provided and run by:
Kent County Council

All Inspections

14 January 2014

During a routine inspection

We talked with eight people who used the service and with one relative. We talked with the manager.

People had consented to the care and treatment they received. The issues had been explained to them and their consent was informed.

People were pleased with the quality of care that was provided, Comments made to us included,'absolutely brilliant', 'cannot fault them' and 'priceless'. We saw that people made good progress towards recovery with the help of the service.

There was cooperation between providers. People felt the providers worked well together.

There were proper checks before staff began work.There were systems in place to monitor the quality of care. There was a complaints system in place which people could easily access.

3 January 2013

During a routine inspection

We spoke with three people who used the service and one relative of a person who used the service.

People said that their privacy and dignity were respected. One person said, 'They always make sure doors are shut', another said, '... always tell me if someone different (care worker) is coming'.

People were very pleased with the quality of care they received.

'I can't fault them at all' and 'they are marvellous' were comments made to us. Another person said,' they are interested in me ... very good and good for my mental health as well'.

People said that they felt safe with the service.