We carried out a review of the data available to us about Ravenscroft Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Ravenscroft Healthcare Limited, you can give feedback on this service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The service was inspected in July 2018 at which time they were found to be meeting regulations, but a rating was not given. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and provide a CQC rating.
This service is registered with CQC under the Health and Social Care Act 2008 for the provision of treatment of diseases, disorder or injury. There are some services provided by Ravenscroft Healthcare Bletchley which are out of scope of regulation; therefore, we were only able to inspect the GPs consulting clinics which offered treatment for musculoskeletal concerns (injuries and disorders that affect movement in the body) and health assessments.
The clinical lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We asked for CQC patient comment cards to be completed by clients in advance of the inspection. We received 23 completed comment cards, which were very positive about the standard of care received. Clients reported that they were listened to and provided with good information about the treatment they would receive. They reported that staff were efficient and caring.
Our key findings were:
The service had clear systems to respond to incidents and measures were taken to ensure incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
Systems were in place to deal with some medical emergencies and clinical staff were trained in basic life support.
The service carried out risk assessments such as fire, and health and safety to support the monitoring and mitigation of potential risks. There were systems in place to reduce risks to patient safety. We saw that infection control, health and safety audits had been carried out as well as fire risk assessments.
Patients were provided with information about their procedures, possible side effects and after care.
Systems were in place to protect personal information about patients.
An induction programme was in place for all staff and staff received induction training linked to their roles and responsibilities.
Clinical staff were trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The service encouraged and acted on feedback from patients. Patient survey information we reviewed as well as completed CQC comment cards demonstrated a high level of patient satisfaction with the service.
Information about services and how to complain was available.
The service had good facilities, including disabled access. It was equipped to treat patients and meet their needs.
There was a clear leadership and staff structure and staff understood their roles and responsibilities.
There were governance systems and processes in place to ensure the quality of service provision.
There were areas where the provider could make improvements and should:
Take action to include the sphygmomanometer and pulse oximeter in the equipment identified for calibration.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection on 16 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this service was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this service was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this service was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this service was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this service was providing well-led care in accordance with the relevant regulations.
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
This service is registered with CQC under the Health and Social Care Act 2008 for the provision of treatment of diseases, disorder or injury. Some services provided by Ravenscroft Healthcare Bletchley were out of scope of regulation; therefore, we were only able to inspect the GPs’ consulting clinics which offered treatment for Musculoskeletal concerns (injuries and disorders that affect the human body's movement) and health assessments.
The clinical lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We asked for CQC patient comment cards to be completed by clients in advance of the inspection. We received 14 completed comment cards, which were all positive about the standard of care received. Clients felt that the care and treatment they received was excellent, efficient and caring with all staff being polite, knowledgeable, respectful and helpful.
Our key findings were:
There were areas where the provider could make improvements and should: