The home did not know we were coming to complete our inspection. We were able to communicate with two people living at the home. We spoke with one relative and three members of staff. We also reviewed care records and other documents, and observed how people were supported to make decisions, choices and live their life.The people living at Ash-lea had been together for a number of years. We found everyone was comfortable and relaxed in each other's company and close friendships had been established.
The atmosphere at the home was relaxed and homely. We observed very positive and affectionate interactions between people and staff throughout our inspection. People living at the home were supported to be involved in all aspects of their life and, as much as possible, in decisions about their care or treatment. We found that people were supported to maintain their interests and lead a full a life as possible. People's care plans and daily records showed that everyone were involved in a wide and varied programme of activities. One member of staff told us that, 'Their quality of life is our job.'
We spoke with three members of staff, who all had a good understanding of the types of concerns that could constitute abuse and their responsibilities to help protect and keep people at the home safe. They were clear about the steps they would take if they had any concerns and were confident that these concerns would be investigated or reported. Two of the staff also told us that the training and support provided ensured that they were able to look after and meet the needs of people living in the home.
There were arrangements in place to assess and monitor the safety and quality of care. The views of people and families were used to improve the quality of services delivered. We talked with one relative, who felt people were safe at the home. They told us they were very involved in the planning of their relative's care and in any key decisions that needed to be made.