The Care Quality Commission
  • Dentist
  • Dentist

Bhandal Dental Practice - Stoke Aldermoor Health Centre

Stoke Aldermoor Health Centre, Aldermoor Lane, Coventry, West Midlands, CV3 1BN (024) 7645 9510

Provided and run by:
Balbir Singh Bhandal, Amrik Singh Bhandal & Baljit Singh Bhandal

All Inspections

During an assessment under our new approach

We carried out this on-site announced assessment on 4 June 2024. The practice had systems to manage risks and recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance and patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Bhandal Dental Practice - Stoke Aldermoor Health Centre is part of the Bhandal dental group provider. The practice is in Coventry and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 1 dentist, 2 dental nurses, including 1 trainee dental nurse, 1 practice manager and 1 receptionist. The practice had 1 treatment room. During the assessment we spoke with the dentist, dental nurses, receptionist and the practice manager. We also spoke with management staff from within the Bhandal group who attended to provide support to staff during this assessment.

6 February 2014

During a routine inspection

We saw the service listened and respected the views of patients. Patients told us they were supported to understand the treatment choices available to them.

We saw patients gave consent to treatment prior to treatment being carried out. Where patients did not have capacity to make decisions themselves, we saw the practice worked within the framework of the Mental Capacity Act.

Prior to our visit, we spoke with six patients. They told us,

"It’s a good quality service.”

“Stoke Aldermoor are absolutely brilliant…the kids love him (the dentist) to bits.”

“It’s the best dentist I’ve ever been to …he’s got a lot of patience.”

“The dental nurses and receptionist are friendly….it’s a nice atmosphere.”

We looked at cleanliness and infection control. All patients we spoke with told us the practice and equipment was always clean. We looked at infection control measures and were assured the practice was meeting the required standards.

We looked at staff recruitment procedures. We saw staff recruited had undergone necessary safety checks and were professionally trained to carry out their roles.

We looked at the systems the practice has for ensuring quality and safety. We saw systems in place to monitor and where necessary, improve practice.