Monahen Care

Updated 19 May 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was completed by one inspector.

Service and service type

This is a domiciliary care agency. It provides personal care to people living in their own houses.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced.

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. Inspection activity started on 27 April 2022 and ended on 3 May 2022.

What we did before the inspection

We reviewed the information we had received about the service since registration. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection

We spoke with two people who used the service and two family members. We also spoke with three staff including the provider, registered manager and care staff. We reviewed two people’s care records, including care plans, risk assessments and medicine records. We looked at a staff recruitment record and at the policies, procedures and systems the provider and registered manager used to maintain oversight and governance of the service.

Updated 19 May 2022

About the service

Monahen is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. At the time of our inspection the service was supporting four people. Each person was receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People had an assessment of their needs before starting to receive a service. Information was gathered from the person themselves and where appropriate from people’s relatives to ensure information was personalised and appropriate support needs identified.

People had risk assessments which included actions staff should take to reduce risk of injury.

People told us they felt safe with the care and support they received. Staff completed training relevant to their roles including safeguarding. Staff were recruited in a safe way with relevant checks to make sure they were suitable for their prospective roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People and relatives told us they were happy with the care and support provided and said the staff were kind, respectful and reliable.

There was a complaints procedure to ensure complaints were recorded and acted upon in a timely manner.

People and relatives told us that the service was reliable, with no missed or late calls. They felt they had good contact and support from the provider and registered manager.

Rating at last inspection

This service was registered with us on 21 March 2016 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Monahen on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.