The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: Priory Wellbeing Centre Southampton

Overall: Good read more about inspection ratings

62 The Avenue, Southampton, Hampshire, SO17 1XS (023) 8071 3000

Provided and run by:
Priory Healthcare Limited

All Inspections

27th June 2019

During a routine inspection

We rated Priory Wellbeing Centre as good because:

  • The care environment was clean and well maintained. Staff routinely carried out environmental assessments to ensure the safety of the environment. Staff had access to panic alarms in every room.
  • The service had enough staff to safely meet patients’ needs. Staff had appropriate skills, knowledge, and experience to provide the right care and treatment. Managers managed staff performance and ensured that staff received regular supervision and their annual appraisals.
  • The service had clearly defined and embedded processes to keep people safe. Staff learned from incidents and complaints within the service. Managers were open and apologised when things went wrong. Patients gave feedback on the service they received.
  • Staff understood how to protect patients from abuse and the service worked well with other agencies to do so. Staff had training on how to recognise and report abuse, and they knew how to apply it. The service had clear and robust policies in place for safeguarding adults and children.
  • Staff offered a range of psychological therapies in line with the relevant National Institute for Health and Care Excellence guidance. Staff used a range of evidence-based assessment tools and outcome measures to support their practice. Patients received therapies tailored to their individual needs. Patients were fully involved in choices regarding their care and treatment. Patients told us that staff treated them as individuals.
  • The service offered patients appointments quickly following referral. Patients told us they felt supported and the service offered a flexible approach to accessing treatment. Staff worked well with both internal and external organisations to provide good handovers of care and treatment for patients. The facilities met the needs of people who used the service and staff accessed interpreting and sign language support if required.
  • Staff spoke positively of working in the service and of their colleagues. Staff told us they felt supported in their role. The service manager was visible and accessible.
  • Staff held events with partner agencies and the public in the Southampton area. The service was committed to working with the community and front line staff to raise awareness of mental health and wellbeing, and offered training, direct support and signposting.
  • The service was well led, and the governance processes ensured that procedures relating to the work of the service ran smoothly. The service had a manager in post with the right skills, knowledge and experience who was approachable and visible.

However:

  • A small number of risk assessments and care plans we reviewed for patients currently in treatment were not up to date or did not have sufficient detail. Additionally, some patients’ care records had not been closed down in a timely manner following treatment. The provider had already identified this problem and had taken steps to prevent this happening again.

12 October 2016

During a routine inspection

We rated Priory Wellbeing Centre, Southampton as good because:

The service delivered a range of psychological therapies recommended by the National Institute for Health and Care Excellence (NICE). There was little or no delay from initial referral to assessment to treatment, and waiting times for patients wanting to access appropriate psychological therapies through the service, as part of their treatment, were kept to the absolute minimum.

All areas accessible by patients and staff were clean and in excellent decorative order. They had the right numbers of staff and staff skill mix to safely and effectively meet the requirements of patients. Staff demonstrated good understanding of safeguarding processes and were able to give examples of how they would act effectively to protect patients in their care.

Patients using the service told us, without exception, that they were treated with kindness, dignity and respect. All of the staff we met or spoke with were conscientious, professional and committed to doing the best they could for the patients in their care. Staff in different roles told us they felt valued and appreciated by their colleagues, and all staff spoke positively of their immediate peers and line managers. Patients were actively involved in planning their own care and treatment, and able to provide regular feedback on the service they received.

Steps were taken to engage sensitively and supportively with patients who found it difficult to engage with services. The building provided a very calming space, one conducive to therapeutic treatment. Interview rooms were adequately sound-proofed in order to maintain patient confidentiality. There was a range of information provided for patients who used services. The service was also able to access translators and interpreters for patients whose first language was one other than English.

Staff spoke positively of the organisation, its values and the way in which it operated. Based on what we found at this inspection, it was evident there were effective systems and processes to demonstrate good governance of the service. The service was able to access strong clinical support through the provider’s local hospital, which was essential when managing risks with any particularly unwell patients using the service.