9 November 2011
During a routine inspection
The service was providing 3350 support staff hours per week, at the time of the site visit.
Of the 82 people who were supported by this service, 15 people received personal care.
We spoke with two managers. Due to communication difficulties experienced by people who used the service, we approached stake holders who act on the persons' behalf for feedback about this provider. Three stakeholders responded to our request.
Staff were requested to contact the CQC to provide their views on this service, however they choose not to take part in this request.
Stakeholders told us that people who used the service are treated with respect and were involved with their care and reviews, as much or as little as they like.
We were told that staff encourage and support people to exercise choice and control when making everyday decisions.
Stakeholders told us that Eden Supported Living Limited, take the necessary steps to deal with any safeguarding incidents and follow their stringent guidelines and protocols with supporting people in the community. They told us the service complies with regulations in relation to safeguarding vulnerable people.
We were told that staff have good training and receive good support from team leaders within the service.
We were told by stakeholders that they have a good working relationship with Eden Supported Living Limited management and as a team they have regular meetings to discuss any issues which may have arisen.
Regular meetings take place between commissioners and Eden Supported Living Limited, to monitor service delivery and identify any potential issues and give support which enhances communication and promotes good working practice.