Archived: Sunlight Centre

Updated 7 June 2018

• The registered provider is Medway Community Healthcare C.I.C.
• Sunlight Centre is located at 105 Richmond Road, Gillingham, Kent, ME7 1LX. The practice has an alternative provider medical services contract with NHS England for delivering primary care services to the local community. The practice website address is www.medwaycommunityhealthcare.nhs.uk/see-a-gp/the-sunlight-centre/.
• As part of our inspection we visited Sunlight Centre, 105 Richmond Road, Gillingham, Kent, ME7 1LX only, where the provider delivers registered activities.
• Sunlight Centre has a registered patient population of approximately 6,900 patients. The practice is located in an area with a higher than average deprivation score.

Updated 7 June 2018

We carried out an announced comprehensive inspection at Sunlight Centre on 3 October 2017. The overall rating for the practice was requires improvement. The full comprehensive report on the October 2017 inspection can be found by selecting the ‘all reports’ link for Sunlight Centre on our website at .

After the inspection in October 2017 the practice wrote to us with an action plan outlining how they would make the necessary improvements to comply with the regulations.

This inspection was an announced comprehensive responsive follow up inspection carried out on 2 May 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 3 October 2017.

The inspection carried out on 2 May 2018 found that the practice had responded to the concerns raised at the October 2017 inspection. The overall rating for the practice is now good.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

• There was an effective system for reporting and recording significant events.
• Improvements made to the arrangements for managing medicines helped keep patients safe.
• Risks to patients, staff and visitors were now being assessed and managed in an effective and timely manner.
• The practice had made improvements in the timely processing of incoming records that required the attention of clinical staff.
• The practice routinely reviewed the effectiveness and appropriateness of the care they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
• Data from the Quality and Outcomes Framework (QOF) showed the results for practice management of patients with long-term conditions were comparable with local and national averages. The practice had made improvements to the accuracy of their exception reporting which was reflected in an improvement of 15% over the results published at the time of our last inspection in October 2017.
• Records showed that all relevant staff were now up to date with infection control training and fire safety training.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients were able to access care and treatment from the practice within an acceptable timescale for their needs.
• The practice had made improvements to governance arrangements.
• The practice had systems and processes for learning, continuous improvement and innovation.

The areas where the provider should make improvements are:

• Keep records to demonstrate that all staff who act as chaperones have received training for the role.
• Provide non-clinical staff with awareness training relevant to their role in the identification and management of patients with severe infections.
• Keep records to demonstrate when contact with medicines manufacturers is made and what advice is received.
• Continue to implement action plans to improve uptake rates for childhood immunisations.
• Continue to implement action plans to improve national GP patient survey results with patients’ satisfaction with how they access care and treatment.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 7 June 2018

Updated 7 June 2018

Updated 7 June 2018

Updated 7 June 2018

Updated 7 June 2018

Updated 7 June 2018