Archived: Blyth

People told us their consent was obtained before care was delivered and staff acted in accordance with their wishes. Where people's capacity to consent was in question, we found the provider acted in accordance with legal requirements.

We saw that people's care needs were assessed and their care and treatment was planned and delivered in line with their individual care plans.

We looked at how the provider managed infection control and found that staff were aware of their responsibilities and followed appropriate guidance issued to them.

We found the provider had a structured staff selection and recruitment policy in place which helped to ensure staff were suitably skilled, experienced and qualified to deliver care safely.

There was a structured complaints policy and procedure in place and people said they would happily complain to staff or the manager if necessary. One person said, "They act on things immediately."

We saw that risk assessments were now in place in people's care records for staff to refer to when delivering care and care records had been reviewed since our last visit. People told us they were very happy with the care and support they received. One person said, "I couldn't do without their care. They look after me very well. The carers are great." Another person said, "I have no complaints, they have been fantastic with me."

We found the provider had taken action since our last inspection to ensure that people received care and support safely and their care needs had been reviewed.

We found that most people were involved in the planning of their care and they said their privacy and dignity was respected.

People said they felt safe when in receipt of care and we found that staff were aware of their responsibilities in relation to protecting people from harm or abuse.

Staff were appropriately trained and the service had adequate systems in place to monitor the quality of the service that it provided.

However, although some people who received care and support from this service told us they were happy, we found that failures to plan care correctly and to assess risks, may put people at risk of receiving inappropriate care or treatment.