The Care Quality Commission

Archived: Nightingale Homecare

Mill Hill Works, Corbrook Road, Chadderton Oldham, Lancashire, OL9 9SD

Provided and run by:
Fogarty Care Services Limited

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

20 October 2011

During a routine inspection

We spoke to a small sample of people who use the service, all of whom were generally positive about their experience with the agency. All the people who we spoke with said they were treated with respect and that they liked the staff who visited. People told us they could influence the way in which their care was provided, and that they were periodically contacted by staff from the agency's office, to make sure that everything was okay with the service.

People told us they could get hold of the office staff if they needed to, either to change an appointment time or if they weren't happy with an aspect the service which needed to be sorted out. One person told us there had been problems with the timing of their visits but that the office staff have now resolved this concern.

People told us that they felt safe with the staff who visited them. Comments from the people who use the service included ' "I can't fault my three carers ' they can't do enough for me. I would give them a medal if I could"; "the staff members all treat my husband with the utmost respect" and "the staff members who come in are like one of the family".

When asked what the best thing about the agency was one person replied "[the] happy cheerful staff" and another said "friendly staff who chat with you".