Archived: Support Me at Home

Support Me at Home is a service that provides personal care to people in their own homes. At the time of the inspection, 37 people were receiving care from the service.

There was a registered manager working at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People received care from staff who were kind and caring and who treated people with dignity and respect. There were enough staff available to provide people with the care and support they needed. However, improvements are required to ensure that people receive their medicines correctly.

People received care that was based on their individual needs and they were consulted about the care they required and supported to make decisions about its delivery. People knew how to complain and any complaints made were investigated and responded to.

People were protected from the risk of abuse and risks to their safety had been assessed and actions taken to reduce these risks from occurring. Staff asked people for their consent before providing them with care.

Good leadership was demonstrated. The staff were happy working for the provider and felt supported in their role. Their morale was good and they understood their individual roles and responsibilities. The provider had promoted an open culture where both staff and people using the service could raise concerns without any hesitation.

Systems were in place to assess and monitor the quality and safety of the service being provided. The provider acted on any feedback received with the view to improving the quality of care people received.