11 July 2013
During a routine inspection
People were supported by a group of staff and volunteers. Each person had an allocated counsellor and key worker to provide one to one support, as well as attendance at a group therapy programme and peer support arrangements. One person using the service told us, 'Everyone helps everyone else.'
The service had a range of skilled and experienced staff available to support people. This included a team of volunteers who were graduates of the programme.
The building provided a range of private and communal areas. Any maintenance requests raised were dealt with quickly through the home management team.
There were processes in place to review the quality of service provision and obtain the views of people using the service.