Criticare UK Ambulance Service

We assessed a total of 8 quality statements from this key question. We have combined the scores for these areas with scores based on the rating from the last inspection, which was good. Our rating for this key question has dropped to requires improvement.

We found the service provided and maintained safe systems of care, however they were not always managed and monitored effectively. Concerns about patient’s experience were listened to and were investigated. Risks were not always understood, managed or regularly reviewed. Care was delivered in safe environments however the environment where vehicles were stored was not well managed. The service had qualified, skilled and experienced staff, who worked together effectively to provide safe care that met patient's individual needs.