The Care Quality Commission

Archived: Wiltshire Supported Living Service

The House, Southfields, Victoria Road, Devizes, Wiltshire, SN10 1EY (01380) 720471

Provided and run by:
Wiltshire Council

All Inspections

20 February 2013

During a routine inspection

People regularly had one-to-one staff support. This meant people sharing a house could access the community as they chose, rather than having to always be together. We saw people were supported to plan and prepare their meals and they chose whether to eat in company or alone. People chose where to go on holiday and which staff they wanted to support them.

All tenants had a health action plan, which was kept up to date. A person we spoke with recognised their health action plan and recalled being involved when it was developed. Staff were able to recognise and respond to changes in people's wellbeing. They helped people access health professionals such as physiotherapists. Guidance received was quickly added to people's support plans. For people with needs related to epilepsy there were epilepsy profiles and detailed support plans and risk assessments.

Staff were clear with us about the meaning and importance of whistle blowing. They had confidence that any concerns they might raise would be treated seriously and progressed through appropriate channels. They received annual training in recognising and responding to possible or actual abuse.

Dementia training was restricted to staff working with people where dementia was an established issue. We found staff were aware of the ageing of many of the tenant group and were keen to develop their knowledge of normal ageing and dementia.