17 January 2013
During a routine inspection
Overall we observed that people were supported by skilled and experienced staff who understood their roles and responsibilities.
We saw people were treated with dignity and respect. There were systems in place which enabled people to express their views' about the services and care they received.
We found that people were given choices about the treatment they received.
We observed people received information about their treatment and appropriate consent was obtained before treatment commenced.
We saw people were cared for in a clean environment and protected against the risk of infection.
We observed where people were not happy their concerns had been taken into account and the issues resolved.
We spoke to a patient who told us they were happy with the service. They said, 'Any problems always resolved.' They told us they always got a reminder of their appointments. They also said they had recommended the practice to other people.