62A Goodge Street

We carried out this announced inspection on 6 July 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a CQC specialist dental advisor.

To consider the concerns we received we asked the following questions

Is it safe?

Is it effective

Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

62A Goodge Street is in the London Borough of Camden and provides private dental care and treatment for adults and children.

The dental team includes the principal dentist, one dental hygienist, one dental nurse and one trainee dental nurse. The clinical team are supported by a personal assistant and a receptionist. The practice has two treatment rooms.

The practice is owned by an organisation and as a condition of registration must have a person registered with the CQC as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at 62A Goodge Street is the principal dentist.

During the inspection we spoke with the principal dentist, the dental nurse, the trainee dental nurse, the receptionist and the personal assistant. We looked at practice policies and procedures and other records about how the service is managed.

The practice opening times are:

Monday to Thursday 8.30am to 6pm

Friday 8.30am to 4pm

Our key findings were:

• The practice appeared to be visibly clean and well-maintained.
• The provider had infection control procedures which reflected published guidance. These include arrangements to managed risks of COVID-19 virus in accordance with current guidelines.
• Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available and staff undertook training in basic life support.
• The provider had systems to help them manage risk to patients and staff.
• The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
• The provider had staff recruitment procedures which reflected current legislation.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff provided preventive care and supported patients to ensure better oral health.
• The provider demonstrated effective leadership and there was a culture of continuous improvement.
• Staff felt involved and supported and worked as a team.
• The provider had good information governance arrangements.