- Homecare service
DKM Healthcare Limited
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
DKM Healthcare Limited is a ‘supported living service’ providing personal care and support to children 13-18 years, people with a learning disability, autistic people, people with mental health support needs, younger adults, people with sensory impairment, people with a physical disability, older people and people living with dementia. At the time of the inspection, the service was supporting 5 people with their personal care needs. DKM Healthcare Limited was last rated Good (published 21 February 2020). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 8 May 2024. This was an announced assessment. The provider was told an assessment was going to be starting 48 hours beforehand. We assessed a total of 10 quality statements from the safe, effective, responsive, and well-led key questions and found areas of good practice and concern. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Though the assessment of these 10 quality statements indicated areas of concern since the last inspection, our overall rating remains good. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings.
People's experience of this service
People and their relatives told us they received good care from staff which made them feel safe and any risks were well managed. People felt there were enough staff, including when people required more than one staff member to support them. People said that staff were well trained, this included when talking about support with medicines and specialist care. People’s relatives said that the manager had carried out an assessment of their loved one’s needs with them which included their communication, and that their care provided them with what was important for them and what mattered to them. People and relatives consistently told us that care was person-centred, people were supported to make choices and their care met their needs.